Security Systems Installation & Service Manager

About New Age Group

New Age Group has been a trusted leader in managed security solutions for clients across Canada and the United States for over 20 years. As we continue to grow, we are seeking a dynamic, highly motivated, and results-driven individual to join our team. The ideal candidate will have extensive experience in security systems installation and service, strong leadership skills, and a proactive approach to staying current with emerging technologies. We offer a fast-paced, challenging work environment with opportunities for professional growth and career advancement.

Position: Security System Installation & Service Manager

Role Overview:
The Installation & Service Manager is responsible for overseeing all installation and service activities, ensuring projects are completed on time, on budget, and to the highest quality standards. This role requires strong technical expertise, leadership skills, and the ability to resolve complex installation challenges while maintaining strict safety compliance. You will lead and mentor installation teams, manage subcontractors, and collaborate closely with project managers and other stakeholders.

Key Responsibilities

Installation & Service Management

• Supervise and manage installation teams and subcontractors, ensuring adherence to best practices, health and safety guidelines, and quality standards.
• Provide technical guidance and support for all security system installations onsite.
• Troubleshoot and resolve complex technical issues, acting as the liaison between installation teams and IT support.
• Ensure compliance with work order specifications, company policies, and industry standards.
• Conduct pre-project site surveys to assess feasibility, design accuracy, and regulatory compliance.
• Perform site inspections and audits to ensure adherence to project specifications and safety standards.

Team Leadership

• Collaborate with HR on recruitment and develop training roadmaps for installers.
• Mentor and coach team members; conduct monthly one-on-one meetings, mid-year and annual performance evaluations.
• Track and manage team KPIs, ensuring timely completion of paperwork and compliance with company standards.
• Source, screen, and recruit new installers and subcontractors.
• Foster a positive, collaborative work environment that promotes professional development.
• Champion safety initiatives and ensure compliance with Health and Safety Regulations.
• Oversee daily vehicle inspections and warehouse-related duties as required.
• Evaluate the quality of work delivered by the installation team and implement improvements.
• Stay current with new techniques and technologies (e.g., fiber optic terminations, laser scanner deployment).

Project Management

• Plan, prioritize, and assign projects and tasks to the installation team.
• Provide installation insights to Project Managers throughout all project phases.
• Ensure schedule, cost, and quality goals are met.
• Follow New Age Group’s project management processes, including design, kickoff, resource allocation, and post-project reviews.

Note: Additional responsibilities may be assigned as required.

Qualifications

• Bachelor’s degree or diploma from an accredited college or university.
• Minimum 5 years of experience in commercial and industrial security system installation and service.
• Previous experience in project management; PMP certification is an asset.
• Proven experience leading installation teams and managing subcontractors.
• Ability to manage multiple projects simultaneously.
• Familiarity with industry regulations and standards.
• Proficient in reading and interpreting Visio and AutoCAD diagrams, security layouts, and riser drawings.
• Excellent verbal and written communication skills.

Core Competencies

• Effective communication (Manager/Client)
• Training and coaching
• Organization and efficiency
• Commitment to excellence
• Problem-solving and resourcefulness
• Attention to detail
• Performance management
• Technical proficiency

Technical Skills & Certifications

• DSC Power Series, DSC Neo, IQ4, Alarm.com
• ULC S561, ULC 302 compliance
• Axis surveillance systems, Axis Camera Station
• ICT GX, ICT WX, Milestone
• Fiber optics, structured cabling, conduit assembly, cable support systems
• Hardware selection and deployment

Compensation & Benefits

• Salary: $80,000–$110,000 per year (based on experience)
• Full-time, permanent position
• Comprehensive benefits package

Mandatory Requirements

• Clean Criminal Background & Judicial Report for the past 5 years (must have resided in Canada during this period).
• Applications accepted only from candidates residing in Ontario.
• Thorough reference checks will be conducted—please have references available upon request.

Job Types: Full-time, Permanent
Experience:

• Security industry: 5 years (preferred)
• Supervisory: 3 years (preferred)